Return and Refund Policy Of Luxeric

Luxeric is committed to providing a seamless and satisfying shopping experience. To ensure your satisfaction, we offer a return policy on eligible items.

1. Eligibility for Returns

You may return most new, unworn items within 5 days of the delivery date. To be eligible for a return, your item must be:

• Unused and unworn
• In its original packaging with all tags attached
• In the same condition as it was received

2. How to Initiate a Return

To initiate a return, please follow these simple steps:

a. Contact our Customer Support Team at support@luxeric.com within the 5-day return window. We will issue you a Return Authorization (RA) number.

b. Clearly mark the RA number on the outside of your return package.

c. Ship the item back to the address provided with the RA number within 2 days of receiving the RA.

3. Return Shipping

Luxeric offers a hassle-free return process without any shipping charges.

4. Refund Process

Once your returned item is received and inspected by our team, you will receive a confirmation email within 2 business days. If your return is approved, your refund will be processed within 2 business days.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.  

6. Damaged or Defective Items

If you receive a damaged or defective item, please take clear photos of the damage and email them to support@luxeric.com within the 5-day return window. We will gladly arrange for a replacement or issue a full refund. Please note: Refund requests for damaged/defective items will not be processed without clear pictures.

7. Cancellation Policy

You may cancel an order by emailing support@luxeric.com with your order ID before the item ships.

8. Contact Information

If you have any questions about our return policy, please don't hesitate to contact our Customer Support Team at support@luxeric.com.