Shipping Policy
What is Luxeric’s Shipping Policy?
We strive to deliver products purchased from Luxeric in excellent condition and within 3-5 days from order date. We offer free shipping on all are products.
How do I check the status of my order?
You will receive an email and Whatsapp order confirmation once you place the order, which would also contain the tracking number and link, using which you will be able to track the order status. Please make sure you leave the correct contact details and email for us to reach out to you. If you fail to receive the order confirmation notification please write to us on support@luxeric.com
Why is the COD option not offered in my location?
Availability of COD depends on the ability of our courier partner, who is servicing your location - to accept cash as the payment mode, at the time of delivery. Our courier partners have certain limitations on the payable cash amounts during the delivery; that depends on the destination and if your order value has exceeded its due limit.
How are orders placed on Luxeric delivered to me?
All orders placed on Luxeric are dispatched through our multiple courier partners as per the serviceability and other important parameters.
How can I get my order delivered faster?
For faster delivery requirement, please mention this in the notes section of your order and also write to us at support@luxeric.com for faster delivery; and we try try our best to get this delivered to you as soon as possible.
I have received a partial item/partial order or an untenanted/void packet?
Kindly reach out to us for pilferage within 24 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
1. Please do not use the item for which the claim is being raised.
2. You may be required to share information like, a short description of the case (A few questions will be asked to help us understand the scenario) and the snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users)
3. The refund for prepaid/Cash on delivery orders will be done after the investigation
You may not be liable for a refund, if he/she falls into any of the scenarios stated below:
1. Failure to provide adequate information about the case.
2. Failure to provide snapshots of the packet and box (if any)
3. If a pilferage delivery was received, pilferage claims must be made on the same day.
4. You must not dispose of the packaging for at least 3-4 days post-delivery. We might need to pick up your packaging for investigation at our end.
5. You have used the item for which the claim has been raised.
6. In case of a component missing from a multi-component item such as Socks, Dresses, Cord-sets, Innerwear sets, Jumpsuit, Playsuit etc. then only the return option would be provided basis serviceability and product type.
We strive to deliver products purchased from Luxeric in excellent condition and within 3-5 days from order date. We offer free shipping on all are products.
How do I check the status of my order?
You will receive an email and Whatsapp order confirmation once you place the order, which would also contain the tracking number and link, using which you will be able to track the order status. Please make sure you leave the correct contact details and email for us to reach out to you. If you fail to receive the order confirmation notification please write to us on support@luxeric.com
Why is the COD option not offered in my location?
Availability of COD depends on the ability of our courier partner, who is servicing your location - to accept cash as the payment mode, at the time of delivery. Our courier partners have certain limitations on the payable cash amounts during the delivery; that depends on the destination and if your order value has exceeded its due limit.
How are orders placed on Luxeric delivered to me?
All orders placed on Luxeric are dispatched through our multiple courier partners as per the serviceability and other important parameters.
How can I get my order delivered faster?
For faster delivery requirement, please mention this in the notes section of your order and also write to us at support@luxeric.com for faster delivery; and we try try our best to get this delivered to you as soon as possible.
I have received a partial item/partial order or an untenanted/void packet?
Kindly reach out to us for pilferage within 24 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
1. Please do not use the item for which the claim is being raised.
2. You may be required to share information like, a short description of the case (A few questions will be asked to help us understand the scenario) and the snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users)
3. The refund for prepaid/Cash on delivery orders will be done after the investigation
You may not be liable for a refund, if he/she falls into any of the scenarios stated below:
1. Failure to provide adequate information about the case.
2. Failure to provide snapshots of the packet and box (if any)
3. If a pilferage delivery was received, pilferage claims must be made on the same day.
4. You must not dispose of the packaging for at least 3-4 days post-delivery. We might need to pick up your packaging for investigation at our end.
5. You have used the item for which the claim has been raised.
6. In case of a component missing from a multi-component item such as Socks, Dresses, Cord-sets, Innerwear sets, Jumpsuit, Playsuit etc. then only the return option would be provided basis serviceability and product type.
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