Shipping Policy

What is Luxeric’s Shipping Policy?

We strive to deliver products purchased from Luxeric in excellent condition and withing 3-5 days. Also, for all the purchases, we offer shipping free of cost.

 

How do I check the status of my order?

You will receive the order confirmation email or SMS once you place the order containing the tracking number, using which you will be able to track the order status. Please make sure you leave the correct contact details and email for us to reach out to you. If you fail to receive the order confirmation notification please write to us on support@luxeric.com

 

Why is the COD option not offered in my location?

Availability of COD depends on the ability of our courier partner, who is servicing your location - to accept cash as the payment mode, at the time of delivery. Our courier partners have certain limitations on the payable cash amounts during the delivery; that depends on the destination and if your order value has exceeded its due limit.

 

How are orders placed on Luxeric delivered to me?

All orders placed on Luxeric are dispatched through our multiple courier partners as per the serviceability as we will keep on updating couriers.

 

How can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the order delivery. In the future, if we are offering such services and your area pin-code is serviceable, you will receive the necessary communication from our end.

 

I have received a partial item/partial order or an Untenanted/Void packet?

Kindly reach out to us for pilferage within 24 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:

1. Please do not use the item for which the claim is being raised.

2. You may be required to share information like, a short description of the case (A few questions will be asked to help us understand the scenario) and the snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users)

3. The refund for prepaid/Cash on delivery orders will be done after the investigation

 

You may not be liable for a refund, if he/she falls into any of the scenarios stated below:

1. Failure to provide adequate information about the case.

2. Failure to provide snapshots of the packet and box (if any)

3. If a pilferage delivery was received, pilferage claims must be made on the same day.

4. You must not dispose of the packaging for at least 3-4 days post-delivery. We might need to pick up your packaging for investigation at our end.

5. You have used the item for which the claim has been raised.

6. In case of a component missing from a multi-component item such as Socks, Dresses, Cord-sets, Innerwear sets, Jumpsuit, Playsuit etc. then only the return option would be provided basis serviceability and product type.

 

How can I get my order delivered faster?

- Sorry, currently we do not have any service available to expedite the order delivery. In the future, if we are offering such a service and your area pincode is serviceable, you will receive a communication from our end

- Or, you can place an order for fast delivery products as the delivery time for those is 3-5 days.